We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund.
PLEASE EMAIL US AT CUSTOMERSERVICE@LOLAGETTS.COM TO REQUEST A RA# PRIOR TO SHIPPING BACK YOUR ITEMS TO OUR WAREHOUSE.
Your credit will be delayed with no RA# and when shipping back please use a shipping method with tracking number as we are not responsible for any lost merchandise
Please send all returns securely wrapped, WITH YOUR RA# AND INFORMATION INCLUDED.All returns require a Packing Slip (included in your shipment.)
Lola Getts c/o Western Terminal Services
2158 Union Place
Simi Valley, CA 93065
Please note that including a packing slip with the return does not guarantee automatic approval/credit of your return. Items are still subject to THE LOLA GETTS policies:
WHEN CAN YOU EXPECT A REFUND?
Your credit card will be refunded upon us receiving your returned item(s). It may take up to 5-7 business days for the refund to reflect on your billing statement. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. All returns must be postmarked within 30 days of receipt in order to receive a refund. Returns sent after this time will not be honored. . Items older than 30 days are not eligible for return, or for any gift card/refund. We only accept return items that have been purchased from our online store.
or call 866-798-7446 to talk to us. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at your expense.
If your exchanged item is of greater value than the original item, then your original credit card will be charged the difference. If your exchanged item is of lesser value, your card will be credited for the difference. All exchanges are based on inventory available. We will call or email you if not available and if we have a suitable substitute. We will not hold any inventory aside.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 4 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We'll email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed. All tags must remain attached.
When sending a return package:
If you wish to cancel or modify your order, please email the customer service representative at firstname.lastname@example.org or call 866-798-7446 as soon as possible. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy above and return your purchase once you have received it.
WE HOPE YOU ENJOY YOUR LOLA GETTS GARMENTS AND CAN’T WAIT TO SEE YOU IN THEM